- Communities lead
- Communities identify their own priorities and help design, run and review the programmes that affect them. We strengthen local leaders and community structures so the gains last.
- Accountable to the people we serve
- We keep communities informed and consulted, listen through feedback and complaints channels, and adapt our programmes to what we hear.
- Do no harm
- Our programmes are conflict-sensitive and designed to avoid unintended harm while strengthening social cohesion.
- Humanitarian principles
- We give assistance on the basis of need alone, without discrimination, guided by humanity, neutrality, impartiality and independence.
- Evidence-based
- We plan from needs assessments, baseline studies and vulnerability analyses, and we track results through our monitoring, evaluation, accountability and learning (MEAL) system.
- Inclusive
- Women, men, girls, boys, older persons and persons with disabilities have fair access to our services and a voice in decisions.